Q: Are clothing sizes in the Fashion section standard?
A: Our clothing sizes follow international standards, but due to style and fabric differences, please refer to the specific product size chart.
Q: Can clothing be returned or exchanged?
A: Unworn, unwashed products with original packaging can be returned or exchanged within 30 days of receipt.
Q: Are the fabrics safe for the skin?
A: We use high-quality fabrics, all tested for safety, suitable for daily wear.
Q: Do shoe sizes run large or small?
A: Shoe sizes are generally standard. Please refer to the size chart in the product description.
Q: Are the shoes non-slip and durable?
A: We use high-quality soles with good slip resistance and durability, but please choose the style according to your usage.
Q: Can shoes be cleaned?
A: Fabric shoes can be lightly wiped with a damp cloth. Leather shoes should be cleaned with proper care products. Avoid soaking them in water.
Q: Are the bags’ materials safe? Will they fade?
A: We use high-quality materials to ensure durability and safety. Normal use will not cause fading.
Q: What can the bags hold?
A: Our bags are designed for both practicality and aesthetics, suitable for everyday items like phones, wallets, and cosmetics.
Q: Can the bags be cleaned?
A: Follow the material-specific cleaning method. Fabric bags can be wiped with a damp cloth, while leather or PU bags should use professional care products.
Q: Can wooden and bamboo storage products be stacked?
A: Most designs allow light stacking, but avoid placing heavy items to prevent deformation or damage.
Q: How to clean and maintain wooden or bamboo storage products?
A: Wipe with a dry or slightly damp cloth, avoid soaking. Periodically apply natural oil or wood wax for maintenance.
Q: What can be stored in these products?
A: Suitable for clothes, small items, stationery, kitchenware, and other lightweight objects while adding decorative value.
Q: Are these products suitable for humid environments?
A: Wood and bamboo may warp or mold in humid conditions. Keep them in dry and ventilated areas.
Q: Are these storage products eco-friendly?
A: Made from natural wood and bamboo sourced sustainably, safe, eco-friendly, and durable.
Q: Are vase and decorative items safe?
A: We use high-quality ceramics, glass, and eco-friendly materials to ensure safety and durability.
Q: Can vases hold water? Will they leak?
A: Most vases can hold water normally. Check for seal integrity before use to avoid leaks that may damage furniture.
Q: Are decorative items suitable for outdoor use?
A: Some materials can be placed outdoors, but avoid prolonged sun exposure or rain to extend product lifespan.
Q: How to clean vases and decorative items?
A: Wipe with a soft cloth. Ceramics and glass can be gently washed with warm water. Avoid harsh acids or alkalis.
Q: How to place an order?
A: Browse our website, select your favorite products, choose the appropriate size and color, and click “Add to Cart”. After shopping, click the shopping cart icon, review and confirm your order, then click “Checkout”. Fill in the shipping information as prompted and complete the payment.
Q: What payment methods are supported?
A: We support multiple payment methods, including credit cards (Visa, MasterCard, American Express), Google Pay, Apple Pay, and more.
Q: How long does order processing take?
A: Once we receive your order, we usually process and ship it within 2 working days. You will receive an email with tracking information to check your order status at any time.
Q: How long does shipping take?
A: Shipping time depends on the destination country and chosen shipping method. Generally, standard shipping takes 10-15 working days, and expedited shipping takes 7-10 working days. Please note that unforeseeable delays may occur.
Q: How can I track my order?
A: Once your order is shipped, you will receive an email containing a tracking number. You can use this number to check your order status on the logistics partner’s website.
Q: How to return or exchange products?
A: If you are not satisfied with the product, you can apply for a return or exchange within 30 days of receiving it. Ensure the product is unused and retain the original packaging and labels. Contact our customer service team for return/exchange addresses and detailed procedures. Please refer to our return policy for specific details.
Q: Do I need to pay shipping for returns or exchanges?
A: We cover shipping costs for returns and exchanges due to quality issues or incorrect deliveries. If the return/exchange is for personal reasons, the buyer is responsible for shipping costs.
Q: Are there membership plans or promotions?
A: Yes, we offer exclusive discounts for registered members. Also, follow our website and social media for the latest promotions and event updates.
Contact us
Tel: +1 9293930199
Email:support@pbtok.com
Address:90 Drymen Road, Glasgow, G61 2SY, UK