We want you to enjoy your purchase, but if you need to send something back, we are ready to help. Please review the following return and refund guidelines to better understand how the process works.
Eligibility for Returns
Returns will be accepted under these conditions:
– The item must remain unused, unworn, and in its original condition.
– All original tags, labels, and packaging must be included.
– A return request must be submitted within 30 days from the date of delivery.
How to Return an Item
If you need to make a return, please follow the instructions below:
Contact Support: Reach our customer care team by phone or email with your order number and reason for returning the product.
Receive Authorization: We will reply within 48 hours and provide you with the return address and instructions.
Send the Package: Ship the item back to the address given and ensure your order number is clearly included in the parcel.
Return Shipping Fees
– If the return is caused by a product defect or an error on our side, we will cover the cost of return shipping. Photos may be requested for confirmation.
– If the return is due to personal reasons (such as a change of mind or ordering the wrong product), you will be responsible for the return shipping costs.
Refund Timeline
– After we receive and examine the returned item, your refund will be issued within 5–8 business days.
– Refunds will be credited back using your original payment method. The time it takes to appear in your account depends on your payment provider.
Exchange Policy
– Direct exchanges are not available at this time. If you want a different size or color, please return the original item and place a new order.
– The exchange steps are the same as those for returns. Please contact our service team first to obtain approval before sending items back.
Exceptional Cases
– If you receive a product with clear defects, please reach out within 30 days of receipt and include photos along with a detailed description. We will arrange a return or refund depending on the situation.
– If your package is lost or damaged during shipping, please notify our customer service team immediately so we can investigate and resolve the issue quickly.
Contact us
Tel: +1 9293930199
Email:support@pbtok.com
Address:90 Drymen Road, Glasgow, G61 2SY, UK