We strive to offer customers around the world a smooth shopping experience. Below is our shipping policy, please review it carefully for full details.
Shipping Coverage
We deliver to most countries worldwide. Wherever you are, you can enjoy access to our quality products.
Estimated Shipping Time
Delivery times may vary based on your location and the chosen shipping method. Estimated timelines are as follows:
– Standard Shipping: 10–15 business days
– Express Shipping: 7–10 business days
Please note that these are only estimates and do not include the order handling time, which usually takes 1–2 business days.
Shipping Costs
Shipping fees depend on the destination and the selected delivery option. The exact cost will be displayed on the checkout page when you choose your shipping method.
Order Handling
– Orders are typically processed within 1–2 business days.
– Processing time may be longer during busy sales periods or holidays.
– Once shipped, you will receive a confirmation email that includes tracking information.
Tracking Your Order
– You can check the status of your order via our tracking page or through the tracking link provided in your confirmation email.
– If your package has not arrived within the estimated timeframe, please reach out to our support team by phone or email.
Shipping Address
Please ensure the shipping address you provide is complete and accurate. We cannot be held responsible for failed deliveries caused by incorrect or missing details. If you need to update your address, contact our customer service team immediately.
Unsuccessful Deliveries
– If you are not available at the delivery address, the courier will usually leave a pickup notice or attempt delivery again.
– Should the order be returned to us after repeated failed delivery attempts, we will get in touch to arrange redelivery. Additional shipping charges may apply.
Lost or Damaged Parcels
– If your package is lost or arrives damaged during transit, please contact our customer service team right away.
– We will work with the shipping carrier to investigate the issue and provide you with an appropriate resolution.
Exceptional Cases
– In rare situations (such as extreme weather), shipping may take longer. We will do our best to minimize delays caused by such unforeseen circumstances.
– Some areas may not be serviceable due to shipping restrictions. If your address falls into a restricted zone, we will notify you promptly and cancel the order if necessary.
If you have any concerns about our shipping policy or need further assistance, please contact us.
Contact us
Tel: +1 9293930199
Email:support@pbtok.com
Address:90 Drymen Road, Glasgow, G61 2SY, UK